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(Light music playing.)

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(Title slide reading: ³È×ÓÊÓƵapp Specialty Pharmacy & ³È×ÓÊÓƵapp Infusion Pharmacy Appeals Team, Changing Dynamics in Healthcare)

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The team was created in response to

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the changing dynamics in healthcare.

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So at that point in time, we started to see a lot of denials.

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And patients having difficulty

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getting access to the mediations and treatments

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that they really needed.

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(Title slide reading: Combined 100+ years of clinical experience across the team)

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When we get a denial on a patient,

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the first thing that we're going to do

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is review medical polices for the insurance company.

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Every insurance company is different, and

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things that they ask for are going to be different

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and specific to each patient's plan.

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So, once we have that knowledge base,

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then we focus in on what that individual patient

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is experiencing, what their symptoms are,

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what medications they may have tried in the past are,

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and we write a letter that is specific to them.

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(Title slide reading: In 2021, the teams had an 80% overturn rate after previous denial)

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I called the patient, and I said, you know,

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Not only did we get it approved,

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but we got it approved for you for a year.

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I remember saying, "That just made my day."

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And the patient said, "You just made my life!"

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And I get goosebumps just every time I think about it.

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Because it's such an incredible feeling

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to know that you had that kind of impact.

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You know, it's challenging ...

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and rewarding all at the same time.

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(Title slide reading: Since 2018, over 10,000 patients were approved after previous denial)

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We are an advocate for these patients.

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We treat them ... I always think of them

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as my mother, my brother, sister, father.

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How would I like to be treated if I was in this situation?

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And I treat my patients the same way.

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(Title slide reading: Contact your ³È×ÓÊÓƵapp representative to learn how we can help with your appeals.)

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(³È×ÓÊÓƵapp logo appears.)

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